Here are the Pros’ reviews of Gioco Digitale, the first casino to obtain a license in Australia and currently the most modern in terms of design.
- Many Australian providers
- Good number of slot machines
- It is reliable and the owner company is extremely famous
- Too simple site
- Tough Bonus Requirements
- Customer support reachable only via contact form
BIG Casino, or BestInGame, is an online casino not very well known among Australians, even though it is completely Australian and authorized by ADM (formerly AAMS), and we have decided to include it among our casino reviews because it deserves attention, even if it needs to improve some things such as the methods with which withdrawals can be made.
It has been active in Australia since 2007 , and is therefore one of the oldest Australian online casinos on the market. It offers many games including Slots, Blackjack, Roulette, Live Casino, Australian and international Card Games and much more.
In short, BIG Casino deserves to be included in our reviews and so let’s go and see it together immediately in this guide created specifically by our experts at Best online casinos au.
BIG Casino by BestInGame: Pro Reviews
In this guide consisting of 4 reviews on BIG Casino online, our experts at Best online casinos au will talk about the four points that you absolutely need to know before registering and depositing money into your gaming account at any online casino.
They have created a review focused on the reputation and reliability of BiG Casino BestInGame, one on its games and software , one on the payment methods and bonuses offered and a final review on the customer support made available to users of the online casino.
The goal of this guide, in essence, is to give you all the information you need to decide whether or not to sign up to BiG Casino . By reading the following reviews, therefore, you will be able to decide if this online casino is the right one for you.
Reputation and Reliability: 100% Australian and certified brand
In the first of the reviews on BIG Casino we see the reputation and reliability of this brand which, as previously mentioned, is one of the historic Australian brands.
This review, edited by our Davide who is the expert who follows the reputation of casinos, is divided into two main parts. The first part is dedicated to what is the history of the BIG Casino BestInGame brand , the second on what is the reliability of this brand and on what may be the legal problems that the company has or has had in the past.
Let’s start by seeing, first of all, the history of the BiG brand explained by Davide .
BIG Casino: The History
As the first part of the BiG Casino online reviews, also known as BestInGame, is owned by BIG By Best In Game SRL since its foundation in 2007, whose sole shareholder is Snaitech SpA, or the Snai group. It is headquartered in Milan , in Piazza della Repubblica 32.
It has a share capital of almost AUD98 million and has had GAD concession number 15215 since 11 October 2011.
Although not very well known by the general public, this platform was one of the first Australian ones to be launched . Initially it focused only on Poker and Texas Hold’Em, for which it offered many tournaments and tables.
Over time, it then added other categories of games until reaching the level it is today, that is, being one of the main promoters of Australian providers , as well as international ones.
Reliability and Legal Issues
Is BIG Casino online reliable or not? Let’s see it right away in this paragraph of the BIG Casino BestInGame reviews where I talk to you about its reliability and legal problems , if any, that I have encountered.
In terms of reliability, you can rest assured with this operator . It is not for nothing that it is owned by Snaitech and, although it may be little known, it is still backed by an Australian giant that has been operating throughout the country for years, including with shops and agencies.
It is, of course, ADM certified which, as we said before, issued license number 15039 to Snaitech back in 2011. The site also offers easy access to information and contacts for responsible gaming, that is, it has all the contacts and information necessary for those who think they have a gambling problem .
BIG Casino offers approved and certified games, with all the security and player protection systems including an RNG (Random Number Generator) which guarantees the total unpredictability of the games.
Speaking instead of the reliability of transactions in deposits and withdrawals, BIG relies on the most famous global payment and transaction companies such as PayPal, Skrill , various credit companies such as Visa and Mastercard , as well as Snai Vouchers that are used directly in the points of sale on the territory.
It is also reliable in data protection , in fact they are stored in protected systems following all regulations relating to privacy and personal data protection as explained in the casino’s terms and conditions.
Doing some research online I found some reviews on BIG Casino from users who had some problems with withdrawals from their gaming account and game payments , but these all seem to have been resolved by the company .
In conclusion I can say that this casino is reliable because it is still authorized by the Customs and Monopolies Agency (ADM), but every now and then users report having encountered some problems with withdrawals and games.
Rating: 4 stars
Review by:
Davide is an expert in the online gambling industry and brand reputations, he knows the business strategies and finances of various bookmakers well.
BIG Casino Games & Software BestInGame: Good Selection
In this second section of the reviews on BIG Casino By BestInGame our expert Riccardo talks to you about the games and software providers present in this online casino.
We know very well that this part of the reviews is very much appreciated by players , also because you always want to have an idea of what you can find on an online casino.
Riccardo, for ease of reference, has written the following paragraphs divided into 4 parts: games and providers available at this casino, user experience, BIG Casino by BestInGame Mobile, BIG Casino App . So, don’t miss his review.
Available Games and Providers
In this first part of my personal BIG Casino review I talk about the games, and consequently also about the providers available on the BestInGame website.
I have to say right away that BIG is well-stocked. It has more than 700 games from top providers such as Play’n Go , Capecod, Playson, BetSoft, Microgaming, Habanero, NetEnt, Pragmatic Play, NextGen, iSoftBet and Novomatic.
Going to their site you can find the slots , which form one of the main categories of the menu. There are many famous slot titles, among the most important ones we find Gonzo’s Quest , Blood Suckers and Book of Dead.
The second section of the BIG Casino is the one called “Casino” . In this section are included the various card games such as Blackjack , Baccarat, Hold’em, and Seven and a Half. It cannot be said that in this section there are many games, since there are only 17, but the main and most played ones are all present.
As the third section of the site we find the one called “Playtech Live Casino”. The name already explains the content, that is, all the Live Casino games produced by Playtech . There are various types of roulette, Live Blackjack, Live Baccarat, Poker and other games with live dealers.
Then there is a fourth section called “Casino Live Evolution” . Like the previous one, it has all Live games, but this time produced by the famous company Evolution Gaming . Here too there are various Live Baccarat, Blackjack with live dealer and various Game Shows.
The last two sections of the BIG Casino website, instead, are dedicated to Bingo and other games. In the Bingo section, there are various Bingos, while in the last one called “Games” there are various more classic card games such as Solitaire, Scopone, Briscola and Scala 40.
We can therefore say, without any doubt, that BIG Casino online by BestInGame in this part of the reviews has nothing to envy to other more renowned online casinos.
User Experience at BIG Casino by BestInGame
In this second part of my reviews I will talk to you about the user experience on BIG Casino.
From desktop and browsing on Chrome browser I have to say that the site behaves well, it doesn’t seem to have any particular bugs or problems.
The site itself is relatively simple and intuitive . As explained in the part where I talked about the games, it is divided into well-defined sections that are easily navigable from the main menu. Furthermore, it is also possible to search for games using the multitude of filters made available, which certainly makes the search faster.
So, even in terms of user experience on the desktop site, there is not much to say. The only thing is that perhaps, to make the site simple and intuitive, they have simplified it too much. It seems like a very basic platform, without great pretensions in terms of graphics and even less in terms of colors.
BIG Casino Mobile
BIG Casino by BestInGame , like most online casinos, is also available for mobile devices such as smartphones and tablets. In fact, it has been optimized for various devices that operate with both Windows operating systems, iOS and Android .
As with desktop, the user experience is great here as the site works perfectly. The issues listed above are still there, but as far as mobile gaming goes, I have to say it’s pretty much like playing on PC.
You can also perform all operations as if you were on a desktop. That is, you can deposit and withdraw money to and from your gaming account, and perform all operations as if you were playing on the normal version of the platform.
BIG Casino App
In these reviews we now move on to talk about the Mobile App of BIG Casino online by BestInGame.
Unfortunately, and I say this because all online casinos have now developed their own App for playing with Smartphones or Tablets, BiG Casino online has not yet done so.
An App for this casino has also recently been launched to facilitate use from smartphones or any other mobile device without going through the browser.
To conclude this part of our BIG Casino online reviews, I have to say that BIG has a lot of room for improvement.
In terms of games and providers it is well-stocked, but the user experience leaves much to be desired especially because of the design of the site. In fact, as already said, it is a very simple platform and at the same time not very intriguing.
Rating: 3.5 stars
Review by:
Riccardo is an expert in gaming software and user experience. He evaluates the games and software used in a technical way, as well as looking for bugs or errors in bookmakers.
Payments and Bonuses: Great Options for Users
In this third of the reviews on BIG Casino by BestInGame I talk to you about the payments and bonuses available on this platform.
In my opinion, knowing how to deposit and withdraw money from your gaming account, or how to access the casino with no deposit bonuses or with, is a very important thing.
So, if you also want to understand how to pay or withdraw money from BIG Casino , or what bonuses it offers to its users, don’t miss the next lines.
Payment Methods at BIG Casino
I’ll start by talking to you about payment methods , or rather the methods made available by BIG Casino online to deposit money into your gaming account, and then I’ll talk to you about withdrawal methods.
As deposit methods, practically all the most common ones are present, plus some given the fact that it is owned by Snaitech SpA:
- PayPal
- Credit card
- Prepaid cards
- Skrill
- PostePay
- SNAI card
- Snaipay
- Wire transfer
In addition, there are limits on deposits after 30 days from activation and confirmation with a game account document. The only deposit method that does not have a limit is bank transfer.
Top-ups made with Snaipay and Snai Card have in common the maximum weekly limit of AUD1,999 . Otherwise, Snaipay has top-ups with a fixed value of AUD5, AUD10, AUD15, AUD20, AUD30, AUD50, AUD100, AUD200, AUD250, AUD300 and AUD500. While Snai Card always has top-ups with a fixed value, but in denominations of AUD5, 10, 15, 20, 30, 50, 100, 200, 300, 499.
Skrill, Credit and Prepaid Cards (Maestro, Visa, MasterCard ) and PayPal have a minimum and maximum limit for a single transaction, namely AUD10 and AUD5000. Then there is also a maximum daily limit for these payments on BiG Casino online, which is AUD5,000, and a maximum weekly limit of AUD35,000.
Now let’s see how to make BIG Casino withdrawals . You can make up to 3 a day for free and 5 a week, while over 5 a week you have to pay AUD2 per transaction.
There are various methods: Postepay, Credit Card, Voucher, PayPal, Skrill, Direct Debit Bank Transfer and Postal Order, and Postepay . Obviously each method has its own minimum withdrawal values, but also different timeframes.
For example, with Postepay it is also possible to make withdrawals in real time , the maximum weekly amount is AUD21,000 , the minimum amount that can be withdrawn is AUD15, while the maximum daily amount is AUD3,000.
Credit card, PayPal and Skrill have the same timing and amounts as Postepay, up to a maximum of 72 hours. Via Voucher , which is issued in real time or up to a maximum of 72 hours after the request, there is a minimum withdrawable amount of AUD5, maximum amount per transaction and per week are both AUD999. With this voucher you must then go to the Punto Snai or one of the authorized stores in the area to collect the amount won.
On BIG Casino by BestInGame, you can also make your withdrawals via Bank Transfer . The timing of this method for making withdrawals on BIG Casino does not depend on the platform, but rather on the bank you use . The maximum amount you can withdraw in a day is AUD10,000, the minimum is AUD50. The maximum weekly amount is very high, namely AUD70,000.
It is also possible to make withdrawals on BiG Casino with a Direct Postal Transfer . It takes 3 working days to have the money available, which must then be collected at the post office. To receive the postal transfer, you must fill out a form found in the “Withdrawals” section of the BiG Casino online site. The minimum that can be withdrawn in this way is AUD50 and the maximum AUD10,000. As with a Bank Transfer, even with the Direct Postal Transfer, withdrawals on BIG Casino have a maximum weekly amount of AUD70,000 .
We can therefore safely say that the methods for making payments and withdrawals on BIG Casino by BestInGame are many and among the most common. The only thing to note is in the withdrawals, namely that the daily minimum is not very low, but in many methods it is a good AUD50 .
There is nothing to complain about with payments either , as the minimum is AUD5.
Bonuses offered
In this second of my reviews on BIG Casino I talk to you about the Bonuses offered on the platform . This is also an interesting part and, in my opinion, important to know when selecting an online casino certified by ADM .
In the case of BiG Casino online by BestInGame there are two important bonuses: the No Deposit Bonus and the Welcome Bonus. That is, by registering on BIG, you receive AUD55 without a deposit , while on the first deposit you can receive a 300% bonus up to AUD300.
Of course, these two bonuses have terms and conditions that must be met for them to be awarded. First of all, they are only given when you first open an account , and if someone else in your family tries to sign up, they won’t receive it anyway. They can be used in a certain way, which is explained in detail in the terms and conditions.
But let’s find out more about these two BIG Casino bonuses:
- Welcome Bonus : it is used on all the 100% Pink slots from BIG that you find in the filter panel. It is received by depositing at least AUD10 and expires within 30 days. Its wagering requirement is equal to 60x the value of the bonus.
- No Deposit Bonus : It is issued within 5 days and is valid for 30 days. To be unlocked it must be played a minimum of 150 times.
As you will notice the requirements are high, I would dare say really excessive. Concluding my part of the reviews on BiG Casino by BestInGame I must say that in terms of bonuses it does well, but the claim on the requirements seems really excessive to me.
So, my rating for this penultimate of the BiG Casino reviews is 3.5 .
Rating: 3.5 stars
Review by:
Gianpaolo is an expert in online casino security, payment methods, AAMS certifications, online scams, as well as player privacy.
BIG Casino Customer Support by BestInGame
In the last of the reviews on BIG Casino online by BestInGame we talk about Customer Support.
Whenever you decide to try a new online casino, in addition to making sure that it is present in our list of certified and completely legal casinos in Australia, it is always good to make sure that it offers a customer support service worthy of the name.
Playing at a casino approved by ADM certainly removes a good part of the problems that can arise for the user, but in the case of problems encountered with the games, questions or clarifications, it is always better to be able to count on some methods with which you can contact the operators and resolve the problem.
In the case of BiG Casino, the only way you can contact support is via the contact form on the site.
I certainly don’t need to point out that nowadays, with the number of users using the BiG platform, they could have included a chat or a telephone number to offer a service worthy of the name.
In case of problems, therefore, you must always contact support via email , which also means that the responses are not instantaneous or almost as fast as in chat, but also require 24 hours.
The positive thing, which is certainly worth highlighting, is that the “Contacts” section is easily identifiable on the site . In fact, it is positioned on the right of the footer menu. And also the response speed is good and above all professional.
Rating: 4 stars
Review by:
Sara is a customer service expert, and she is the one who tests all the customer services of the various casinos, evaluating which one treats customers best and solves problems the fastest.
About Digital Game
| Company Name | Snaitech SpA |
| Registered office | Milan |
| Australian Branch | BiG by BestInGame s.r.l. |
| Australian Headquarters | Milan |
| Founding Date | 2007 |
| International Turnover (2019) | |
| Australian Turnover (2019) | |
| AAMS License Number | 15215 |
| Phone Number | (There is no phone number) |
| (A form must be filled out on the website) |
BIG Casino Details
